ETC

COMMUNITY GUIDELINES

  • Welcome to the Samsung Bioepis social media community. We use our community to interact and communicate with our followers, and to share important announcements and news, as well as educational content.

    As a healthcare company we work in a highly regulated industry with unique legal requirements that govern how we communicate. This means that we are not allowed to engage in sensitive topics or discussions about our products, other companies’ products, or treatment options. While we warmly welcome visitors to our community, sometimes we may need to block and/or remove comments from our page that are not permitted under the regulations which we adhere to as a company. In addition, we ask that everyone in the community treat each other with respect, and we reserve the right to remove any posts that are deemed offensive, profane or in violation of other community member’s rights, at our sole discretion.

    Although we do our absolute best to monitor the content on our social channels, Samsung Bioepis is not responsible for the information, content and opinions shared by other users. Currently our social channels are hosted and monitored in English-language only, which means any non-English language content may not receive a response.

    • Please follow our Community Guidelines when engaging with us. In summary, posts or comments that include the following may not be published or may be removed:
    • Posts that mention product names, whether positive or negative, including brand names, non-proprietary names, suffixes or any other nomenclature used to describe a product
    • The use of profanity, personal insults or defamatory, libelous, offensive, abusive, discriminatory or demeaning content (including images, videos and links)
    • Disparaging or threatening comments, comments that condone violence or illegal behavior
    • Comments that do not relate to the topic under discussion, derail important conversations or are off-topic
    • Posts seeking health or medical advice, or discussing an individual’s specific medical condition or circumstances
    • Any personal information e.g. names of individuals, email address, phone number, personal photos or videos
    • Any violation of the rights of third parties e.g. copyright or intellectual property
    • Offering goods or services of a commercial and/or promotional nature, e.g. to sell products and services, advertise or recruit fans and followers
    • Comments that are excessively repetitive and/or disruptive to the community or are spam/automatically generated content
    • Proprietary, confidential, sensitive, or non-public information
    • Information that is false, inaccurate or misleading
  • Third-party sites

    Any third-party sites or links shared through our community does not constitute an official endorsement of the individual or the company.
    Any other accounts that Samsung Bioepis follows or content that Samsung Bioepis engages with is not an indication of endorsement of the accounts or the content. Samsung Bioepis is not responsible for the terms and conditions, privacy policy or content of any website accessed through links or references in the community.

  • Medical Adverse Events

    As with all medicines, there is a potential for side effects. If you believe you have experienced an adverse event or side effect from a Samsung Bioepis medicine/product, please contact the call center listed in the product leaflet or the contact us
    section of our website: Contact Us. Please also consult a nominated physician, pharmacist or other healthcare professional. Adverse events should not be reported on our social pages, but should you accidentally include an adverse event report in your post, Samsung Bioepis may need to contact you to find out more information. Please keep in mind that we are not able to give medical advice on this page.

  • Personal Information

    We do not intend to store or use your user ID, email or other personal details. However, in the case of an adverse event or product issue that is reported on our channels we would be obliged by the regulators of our industry to store and use personal identifying information, such as your name, location, health related information or similar in accordance with the applicable laws, and as reported to us. This information is required to be submitted to the Samsung Bioepis pharmacovigilance group and/or regulatory authorities.